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Shipping & Returns

Shipping Policy

Last updated: February 2026

At Linoir, we are committed to providing fast and reliable delivery across the United Kingdom through trusted DHL services.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

2. Shipping Options (United Kingdom)

We currently offer two DHL shipping options:

🚚 DHL Free Shipping

  • Cost: Free

  • Estimated delivery time: 3–8 business days

⚡ DHL Express Shipping

  • Cost: £4.27

  • Estimated delivery time: 2–5 business days

Delivery times begin after the order has been processed and dispatched.

Please note that shipping times are estimates and may vary due to high demand periods or unforeseen courier delays.

3. Tracking Information

All orders include DHL tracking.

You will receive a tracking number via email once your order has been shipped. Tracking updates may take up to 24 hours to appear in the DHL system.

4. Delivery Delays

While we aim to meet all delivery estimates, delays may occasionally occur due to:

  • Courier operational issues

  • Severe weather conditions

  • Incorrect shipping information provided at checkout

  • Public holidays

If your order has not arrived within 10 business days from dispatch, please contact our support team.

5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for reshipment.

6. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost:

  • Contact us within 48 hours of delivery (for damaged items)

  • Provide photos (if applicable)

  • We will work directly with DHL to resolve the issue as quickly as possible

7. Customs & Duties

All orders shipped within the United Kingdom are not subject to additional customs charges.

Return & Exchange Policy

Last updated: February 2026

We want you to be satisfied with your purchase.

1. 14-Day Right to Cancel (UK Consumer Contracts Regulations)

UK customers have the right to cancel their order within 14 days of receiving it.

To initiate a return, contact us at:
📩 felipe.reno19@gmail.com

2. Eligibility for Returns

To qualify:

  • Item must be unused

  • In original packaging

  • In resellable condition

Certain items (personalised products, hygiene products, etc.) may not be eligible.

3. Return Shipping Costs

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours

  • Provide clear photos

  • We will arrange a replacement or refund

5. Refund Process

Refunds are processed within 5–10 business days after we receive and inspect the return.

Refunds are issued to the original payment method.

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